parentlyParently

Privacy Policy

Last updated: 3 April 2026

Canopas Software LLP ("we", "our", "us", or the "Company"), the publisher of Parently ("Parently", "Parently Kids", the "App"), is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services (the "Service").
The "Service" includes:
  • The Parently mobile application
  • Our website (parently.canopas.com) and related pages
  • Customer support and related services
By using the Service, you agree to the practices described in this Policy. If you do not agree, please do not use the Service.
Parently is operated by Canopas Software LLP, which acts as the data controller responsible for your personal data.
1. Information We Collect
We collect only the information necessary to provide and improve the Service.
Account Information
When you create an account, we collect:
  • Name
  • Email address
  • Phone number
  • Birthdate
Location Data
To enable location tracking, we collect:
  • GPS location data (including background location)
  • Trip start and end points
  • Routes and timestamps
Parently collects location data to enable automatic trip detection and location tracking even when the app is closed or not in use. This data is used solely to provide location tracking and alerts. We do not sell or share location data with third parties.
Screen Time & App Usage Data
To provide parental control features, we may collect:
  • App usage statistics
  • Screen time activity
  • Device status (locked/unlocked)
This data is visible only to the parent/guardian account.
Account Sign-In Services
You may choose to sign in using third-party login services such as Google or Apple. If you use Apple Sign-In, Apple may provide a private relay email address instead of your actual email. We receive only the information you choose to share.
Automatically Collected Data
We may collect limited technical information such as:
  • Device type and operating system
  • App version
  • IP address
  • Device identifiers
Analytics Data
We collect usage data (e.g., features used, actions taken) to improve the App.
We use tools like Mixpanel for product analytics. These tools help us understand how users interact with the App.
Communications
If you contact us (support, feedback, etc.), we may store your communication to assist you and improve our services.
2. How We Use Your Information
We use your information to:
  • Provide automatic location tracking and alerts
  • Provide and maintain Parently services
  • Personalize your experience
  • Enable parental control features
  • Improve features, reliability, and performance
  • Send important service-related notifications (e.g., account, security, updates)
  • Send optional marketing communications (you can opt out anytime)
  • Detect fraud, misuse, or technical issues
  • Comply with legal obligations
Legal Basis for Processing (IMPORTANT)
We process your personal data under the following legal bases:
  • Consent: for processing sensitive location data, personalization, and optional features
  • Contract: to provide core app functionality and services you request
  • Legitimate Interest: to improve app performance, security, and user experience
  • Legal Obligation: to comply with applicable laws and regulations
You may withdraw your consent at any time through app settings or by contacting us.
3. Our Privacy Commitment
We are a privacy-first company, and we mean it:
We do not sell your personal data
We do not share your data with advertisers
We do not run ads in the App
Your data is used only to operate, improve, and support the Service.
4. How We Share Information
We share information only in limited and necessary situations:
Service Providers
We work with trusted third-party providers (e.g., hosting, analytics, infrastructure, payments) who process data on our behalf and are required to protect it.
Legal Requirements
We may disclose information if required by law or to:
  • Comply with legal obligations
  • Prevent fraud or misuse
  • Protect users, rights, or safety
Business Transfers
If Parently or Canopas Software LLP is involved in a merger, acquisition, or sale, your data may be transferred as part of that process.
Aggregated Data
We may share data that does not identify you (aggregated or anonymized) for analytics or research purposes.
5. Payments
Subscriptions are processed securely via:
  • Apple App Store
  • Google Play Store
We do not store or process your payment card details.
6. Data Retention
We retain your data only as long as necessary to:
  • Provide the Service
  • Comply with legal obligations
  • Resolve disputes and maintain records
We retain your data by default for as long as your account is active. If you choose to delete your account, all data will be permanently removed from our production servers within 30 days.
7. Your Rights
Depending on your location (including EU/UK), you may have the right to:
  • Access your data
  • Correct or update your data
  • Request deletion of your data
  • Object to or restrict processing
  • Request data portability
  • Withdraw consent
To exercise your rights, contact us at: contact@canopas.com
For users in the EEA/UK, our legal basis for collecting location data is Performance of a Contract (to provide the tracking service you requested) and Legitimate Interest (to improve app accuracy and prevent fraud)
8. Your Choices
You can:
  • Disable location permissions (may limit functionality)
  • Opt out of marketing emails
  • Delete your account at any time
Some essential communications (e.g., security alerts) cannot be disabled.
You may withdraw your consent for data processing at any time by disabling features, adjusting settings, or deleting your account.
You may delete your account and all associated data directly within the Parently App Settings or by contacting us at contact@canopas.com.
9. Data Security
We use appropriate technical and organizational measures to protect your data, including encryption and access controls.
However, no system is completely secure, and we encourage you to protect your account credentials.
Data Breach Notification
In the unlikely event of a data breach that affects your personal data, we will notify you and relevant authorities as required by applicable law. We will take all reasonable steps to mitigate the impact and secure our systems.
10. International Data Transfers
As a global service, your data may be processed in countries outside your own. We ensure appropriate safeguards are in place.
11. Children’s Privacy
Parently is intended for use by parents or legal guardians.
We do not allow children under 13(or the minimum age required in your country) to create accounts directly.
Parents may provide limited information related to their child’s device (e.g., device name), solely to enable parental control features.
We do not knowingly collect personal data directly from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
We will notify users of significant changes through the App or website.
13. Contact Us
If you have questions, contact us at: contact@canopas.com